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Refund Policy

Last updated: 2025-01-15

Last Updated: January 15, 2025

Effective Date: January 1, 2025

At GigTry, we want you to be satisfied with our services. This Refund Policy outlines the circumstances under which refunds are available.

1. Credit Purchases

1.1 General Policy

Credit purchases are final and non-refundable. Once credits are added to your account, they cannot be exchanged for cash or refunded to your original payment method.

1.2 Exceptions

We may issue a refund for credit purchases in the following circumstances:

  • Technical Error: If credits were deducted from your account due to a platform error or malfunction, we will restore the credits to your account
  • Duplicate Charges: If you were charged twice for the same credit purchase due to a payment processing error, we will refund the duplicate charge
  • Legal Requirement: Where required by applicable law

2. Platform Errors

If an AI Tool fails to produce a result due to a platform error:

  • Credits used for that specific request will be automatically refunded to your account
  • If the error persists, please contact support and we will investigate within 48 hours

3. Quality Concerns

While we strive for high-quality AI outputs, we cannot guarantee the accuracy or suitability of content generated by our AI Tools. We do not offer refunds based on:

  • Dissatisfaction with AI-generated content quality
  • Content that requires editing or revision
  • Outputs that don't match your expectations

We encourage users to review and refine AI-generated content to meet their specific needs.

4. Starter Credits

Starter credits provided upon sign-up are:

  • Free of charge and have no monetary value
  • Non-transferable and cannot be exchanged for cash
  • Subject to expiration if your account remains inactive for 180 consecutive days

5. How to Request a Refund

If you believe you qualify for a refund under this policy:

  1. Email us at billing@gigtry.com
  2. Include your account email, transaction ID (if applicable), and a description of the issue
  3. Allow 5-7 business days for our team to review and respond

6. Chargebacks

Initiating a chargeback through your bank or payment provider before contacting our support team may result in:

  • Suspension of your account
  • Forfeiture of remaining credits
  • A review of your account for policy violations

Please contact us first — we're happy to help resolve any issues.

7. Policy Updates

We reserve the right to update this Refund Policy. Changes will be posted on this page with an updated "Last Updated" date.

8. Contact

For refund-related questions, please contact billing@gigtry.com.