Refund Policy
Last updated: July 8, 2026
Credit Packs
- Full refund within 14 days if credits are unused
- Partial refund (pro-rated) within 14 days if partially used
- After 14 days: no refunds (but credits never expire)
AI Generations
- If an AI generation fails, you're automatically refunded the credits (no action needed)
- If you're unhappy with AI output quality, request a review — we may issue credits at our discretion
- No cash refunds for successful AI generations (the compute cost is incurred)
Human Creator Trials
- Full refund if no creator delivers a trial within 24 hours
- Full refund if all 3 trials are materially off-brief (you must request within 48 hours)
- No refund if you simply change your mind (creators already did the work)
- Trial deliverables are yours to keep regardless
Full Projects
- Negotiated directly between buyer and creator
- GigTry holds funds in escrow until deliverable acceptance
- Disputes resolved via our mediation process
How to Request a Refund
Email billing@gigtry.com with:
- Your email
- Order ID
- Reason for refund
Chargebacks
Please contact us before initiating a chargeback. We resolve most issues within 48 hours. Unjustified chargebacks may result in account suspension.